Frequently Asked Questions (FAQs)

Got questions? We’ve got answers! If you don’t see what you’re looking for below, feel free to reach out — we’re always happy to help.

1. How much is shipping?
A flat shipping fee of $7.99 applies to all orders—orders of $69.99 or more qualify for free shipping.

2. How long will my order take to arrive?
Our estimated delivery time is 10–20 business days from the day your order is shipped. You’ll receive a tracking link once it’s on its way.

3. Do you offer order tracking?
Yes! Every order comes with tracking included. Once your parcel ships, we’ll email you a tracking link so you can follow its journey.

4. How can I pay for my order?
We currently accept PayPal only. It’s safe, fast, and lets you check out with ease using your card or PayPal balance.

5. I haven’t received my order — what should I do?
First, check your tracking link. If things still don’t look right, just email us at service@soveliy.com — we’ll get it sorted right away.

6. Can I cancel or change my order?
If your order hasn’t been processed yet, we’ll do our best to help! Please email us as soon as possible at service@soveliy.com with your order details.

7. Do you accept returns?
Yes! We offer a 30-day return policy. Items must be unused and in their original condition. For full return info, please check our Return & Refund Policy page.

8. How can I contact you?
We’re always here for you. You can reach us at:
📧 service@soveliy.com